RETURN & EXCHANGE

YOUR HAPPINESS AND RESPONSE TO OUR PRODUCTS ARE HIGHLY IMPORTANT TO US

We accept exchanges, returns, and cancellations for in-stock items. You can request a cancellation within 24 hours of purchase, and return or exchange an item within 14 days of receiving it. Items must be unworn/unused and in original condition and packaging. Ship items back within 30 days of delivery to our studio – To: Omer Mashiah, Address: Nachlat Benyamin 123, Tel Aviv, Israel, Apartment 1, zip code: 6652533. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss of value.
Customized or personalized orders and items bought on Sale can’t be returned or exchanged unless they arrive damaged or defective. All gold jewelry is made-to-order and not pre-made. Therefore, returns are not possible for these items. If a gold jewelry piece was purchased in-store and was in stock at the time of purchase, it can be returned according to the refund policy outlined below. All rings, except display models, are custom-made by hand according to the customer’s order. In cases where a ring is ordered in the wrong size, we do not offer refunds, but exchanges are possible. Depending on the ring’s design and the size difference, we will either resize it or replace it with a correctly sized version.

GOT THE WRONG SIZE? NO PROBLEM! WE WILL GLADLY RESIZE IT- FREE OF CHARGE!

Please measure the wanted finger size in order for us to resize your ring – use our size guides to see how. Our tip is to measure your hand at a local jewelry store or at any jeweler.

Please note that the re-shipment back to you is with an additional fee of the shipping cost. Click here in order to set a shipment payment for return or exchange.

REFUNDS (if applicable):

Once your return is received and inspected, we’ll email you to let you know we’ve received your returned item. You’ll also be notified if the refund has been rejected or approved. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours.
Please note that due to the fact that our jewelry is made to order, refunds aren’t full, and are calculated with a 15% deduction to the item’s full price. 
For items made of gold, the refund will have a deduction of 20% to the item’s full price. 
Refund is given excluding shipping fee.
If the item was bought for you as a gift and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, a virtual gift certificate will be mailed to you.